GENERAL QUESTIONS
👟 Are you a runner girl? Or ready to become one?
She Runs Box delivers 4–6 full-size, runner-approved essentials each month, curated by women runners who know what it means to train, race, recover, and repeat.
This isn’t a discount box. This isn’t a random fuel sampler.
It’s a monthly boost of fun + functional gear designed to keep your miles consistent and your motivation high.
Every bright pink box is packed with tools to help you train stronger, feel confident, and stay committed to your goals — plus exclusive access to our quarterly Virtual 5K Race Series so you’re always working toward something.
👟 What's included in She Runs Box?
It’s Always a Mystery-But It’s Always with Purpose.
At She Runs Box, we deliver more than products, we deliver a monthly running experience designed to keep you consistent, confident, and excited about your miles.
Each month you’ll receive 4–6 full-size, thoughtfully curated items that support your training, fuel your runs, and elevate your recovery.
We’re not your average “runner box.” We focus on fun + functional gear you’ll actually use and look forward to opening.
Inside past boxes, you may find:
✨ Seasonal fitness headbands or running socks to celebrate every holiday in style
✨ Running books, journals, or mindset tools
✨ Our exclusive Quarterly Virtual 5K Race Series — complete with finisher medal, bib, and race details
✨ Personal safety essentials
✨ Skincare and hygiene products made with women runners in mind
✨ Gear you’ll be proud to wear on race day
✨ Fuel, hydration, and recovery tools to keep you strong
Every item is selected by women who run — for women who show up.
Ingredient Note:
While we strive to include products that align with a variety of lifestyles, not all items are 100% vegan. Some products may contain ingredients derived from animal sources. If you have questions about specific items, we’re always happy to help.
👟 What's NOT included (so you know what to expect)
We love curating the best experience for for every stage of runner and to keep things clear and stress-free, here are a few things we don’t include in our boxes:
1. Custom boxes, size or food preferences. At this time, we are not set up for custom box orders.
2. Apparel: Shorts, leggings or tees. If it's not "one size fits most" we likely will not feature it.
3. Food allergy options are not offered at this time.
If you ever have questions about what’s inside (or not), we’re always here to help!
👟 How do I send a box as a gift?
How thoughtful of you! When you go to checkout, you will be prompted to input a shipping address. Simply input the recipient's address (no need to input your personal address), and voila! The recipient will have a crate shipped to their doorstep. MAKE SURE TO INCLUDE YOUR GIFT NOTE AT CHECKOUT IN THE "GIFT NOTE" FIELD as packing slips are not included in our shipments.
👟 What if I don't like some of the products that I receive?
Impossible! Well ok, you got us here.....Although we partner with wonderful athletic brands to bring you a great experience, we do understand that different people have different tastes. That's why we like to provide several items per box. If for some reason you receive an item that you do not like, we might recommend that our items make fabulous gifts for your running buddies. A re-gift isn't such a bad thing! We do not accept returns or offer store credit however, if you received a product that is defective, please contact us at info@sherunsbox.com and we will be happy to work with you to resolve the problem. Please note: We do not accept returns unless a product is broken or defective and is at the sole discretion of She Runs Box. At this time we do not accept any returns, exchanges or issue any refunds due to the nature of our business .
👟Can I include a gift note?
Absolutely! We will be happy to include a gift note with your order. MAKE SURE TO INCLUDE YOUR GIFT NOTE AT CHECKOUT IN THE "ORDER NOTES" FIELD.
👟 Can I cancel my subscription?
YES. Cancellations are easy & hassle-free and can be canceled (30 days prior to your next reoccurring payment date) in your Account Dashboard that was emailed to you upon sign up or simply use the "LOG IN" feature HERE located at the top of our home page to access your dashboard. If you need assistance with your link, please email us at info@sherunsbox.com and we will re-send you a link to your account.
NOTE: If you’ve already been billed for this month’s box, your cancellation will take effect in the next billing cycle and the current months box will continue to ship on schedule.
Please remember to cancel prior to your monthly renewal date to avoid getting billed and shipped the next month’s box.
- Pre-paid subscriptions (3, 6, or 12 month) DO NOT AUTO RENEW and cancellations are not necessary. These subscriptions expire automatically.
- Auto-renewing subscriptions (otherwise known as month to month subscriptions), need to be canceled prior to the next months auto renewal date to avoid billing. IF YOU MUST URGENTLY CANCEL AND HAVE YOUR SUBSCRIPTION REFUNDED OUTSIDE OF OUR POLICIES, YOU WILL BE CHARGED A $10 CANCELLATION FEE FOR REFUND PROCESSING.
👟 Can I feature my products in a box?
We are thrilled that you would like to be featured ! We are pleased to offer exceptional opportunities to gain maximum exposure by dispersing your items to a wide audience or runner girls. Additionally, we guarantee you will be featured on our website and social media pages for maximum exposure. Please contact us at info@sherunsbox.com with a link to your website and several pictures of your products you would like to provide. (On occasion, we may request a sampling prior to participation to guarantee quality and packaging). If we think your product would be a nice seasonal fit, we will direct you to the next stages of the application process. Prior to applying, please take into consideration our need for a large quantity of items.
👟 Can I customize my box?
Great question! At this time, our subscription boxes are thoughtfully curated and not customizable although we hope to in the future. We’ve designed each box to offer a unique and exciting experience for all our members novice to experienced runners.
SHIPPING 🚚
👟 Where do you ship?
We ship anywhere in the continental United States, Canada and the United Kingdom!
- US Flat Rate Shipping: $7.95
- Canadian Flat Rate Shipping: $15.95
- UK International Flat Rate Shipping: $22.95
(Taxes, customs duties and fees levied by the destination). Please note: Orders are placed in US dollars only at this time. To find out what fees may apply, please contact your customs office. Please note that in the case of international shipping, the recipient will be responsible for any and all customs fees and duties charged.
👟 When will I receive my box?
Your first box will ship in 3 business days. Thereafter, boxes ship on the 15th of every month/every 30 days. You will receive a shipping notification by email with tracking. Your box will arrive at your doorstep via USPS.
👟 How does my box get here?
Boxes are shipped via USPS Postal Service with (either) First Class, USPS Flat Rate or USPS Priority Mail which includes tracking numbers that will be emailed to you every month prior to your shipment leaving our warehouse.
👟 What if my box arrives damaged?
Oh no! We are so sorry! If you receive a broken or damaged item, please use the following process within 7 days of delivery:
1. Contact our customer care at info@sherunsbox.com
2. Provide photo(s) along with a description of the damaged item(s) and your order number associated with the return in question.
Once we receive your email and assess the damage(s), we will work with you to resolve most issues with your shipped items. Note: Please be aware that many of our products may be handmade so a slight variation in color and/or construction is normal. Also, as much as we love our friends at USPS, sometimes things are simply out of our control (shipping times, busy holidays or damaged boxes). She Runs Box is shipped with tracking and is domestically insured by USPS up to $100. She Runs Box is not responsible for lost or stolen packages once marked "as delivered" by USPS or inaccurate addresses entered by the buyer. All claims for lost/stolen items can be made through the USPS official website at www.usps.com using the tracking number provided to you in your shipment notification email. Please ensure there is a secure location for you to receive packages or request packages be held for pick up at your local USPS location for safe delivery.
BILLING
👟 When will I be billed?
You will be billed for your first box on the date you sign up. Thereafter, once a month usually around the same day.
👟 What if my account has insufficient funds?
If your card is declined for insufficient funds or is expired during your renewal period, She Runs Box will automatically keep trying up to 6 times over the course of 14 days to renew your subscription for you. If we are still unsuccessful, your subscription will automatically expire or be permanently canceled. Please ensure your credit card information is up to date for successful and timely renewals. She Runs Box is not responsible for any overdraft charges from your credit card or banking institution.
👟 Can I skip a month?
No problem! Just log in to your account dashboard (emailed to you at sign up) and select the "skip a month" option for up to 3 months at a time or alternatively, send us an email to info@sherunsbox.com and in the subject line type "I'm out this month." We won't send you a crate for 1 month, and you won't be charged. We recommend that you skip a month of your subscription 5 days prior to your next billing date. We ask that you do this to ensure that your subscription is skipped before your next crate is processed. Unfortunately, we cannot refund or stop shipment once an order has processed. Your subscription will automatically resume after the "skipped" month(s) are complete.
👟 How do I access my account?
An order confirmation email is sent after checkout with a direct link to your personal subscription account dashboard. From here, you are able to update shipping addresses, emails and credit card information, skip a month and more! Need help? Email us at info@sherunsbox.com
👟 Address changes?
All shipping address changes must be made BEFORE the 10th of the month prior to shipment. This allows our shipping staff time to make any changes and updates to our address labels prior to shipment and dock loading. We are not responsible for shipments sent to the wrong address if the address was not updated before the cutoff date. Please email info@sherunsbox.com with assistance in any shipping address changes. You will be required to pay any shipping charges for boxes reshipped due to failure to update your shipping address.